CloudTech is part of the TechForge Publications seriesView AllAI NewsDeveloperIoT NewsMarketing TechTechHQTech Wire AsiaTelecomsView AllAI NewsDeveloperIoT NewsMarketing TechTechHQTech Wire AsiaTelecomsTechForge SearchNewsCategoriesCloud in ActionCloud MigrationCloud ROI & CostInternal Change ManagementMissteps & LessonsSME & Startup CloudEditorial DeskAnnouncements & AnalysisForecasts & TrendsMigrations: Behind the ScenesTechEx EventsFeaturesInterviewsPodcastsSponsored ContentVideosWebinarsFuture of CloudAI & CloudCloud EthicsEdge & Distributed CloudOpen CloudQuantum & CloudServerless ArchitectureSustainable CloudIndustry PerspectivesEducation & ResearchFinanceHealthcare & Life SciencesLegal & HRMedia, Gaming & CreativePublic SectorRetail & ConsumerMarket IntelligenceCloud StartupsEarnings & Market ShareEvent CoverageMergers & AcquisitionsVendor Roadmaps & LeadershipSecurity, Privacy & TrustCloud CybersecurityCyber Security & Cloud ExpoEncryption & Data PrivacyGovernance, Risk & ComplianceIdentity & AccessStrategy & Decision-MakingChoosing a Cloud StrategyFinOps & BudgetsLock-In & ExitMulti- & Hybrid CloudProcurement & ContractsSkills & HiringTechnology StackBig VendorsContainers & KubernetesDatabases & Data PlatformsInfrastructure as CodeObservability & MonitoringXaaS ModelsEventsResourcesOn-demand WebinarsExclusive VideosPodcastsAll ResourcesMoreAdvertiseAbout UsContact Us SearchNewsCategoriesCloud in ActionCloud MigrationCloud ROI & CostInternal Change ManagementMissteps & LessonsSME & Startup CloudEditorial DeskAnnouncements & AnalysisForecasts & TrendsMigrations: Behind the ScenesTechEx EventsFeaturesInterviewsPodcastsSponsored ContentVideosWebinarsFuture of CloudAI & CloudCloud EthicsEdge & Distributed CloudOpen CloudQuantum & CloudServerless ArchitectureSustainable CloudIndustry PerspectivesEducation & ResearchFinanceHealthcare & Life SciencesLegal & HRMedia, Gaming & CreativePublic SectorRetail & ConsumerMarket IntelligenceCloud StartupsEarnings & Market ShareEvent CoverageMergers & AcquisitionsVendor Roadmaps & LeadershipSecurity, Privacy & TrustCloud CybersecurityCyber Security & Cloud ExpoEncryption & Data PrivacyGovernance, Risk & ComplianceIdentity & AccessStrategy & Decision-MakingChoosing a Cloud StrategyFinOps & BudgetsLock-In & ExitMulti- & Hybrid CloudProcurement & ContractsSkills & HiringTechnology StackBig VendorsContainers & KubernetesDatabases & Data PlatformsInfrastructure as CodeObservability & MonitoringXaaS ModelsEventsResourcesOn-demand WebinarsExclusive VideosPodcastsAll ResourcesMoreAdvertiseAbout UsContact Us Subscribe Subscribe SearchNewsCategoriesCloud in ActionCloud MigrationCloud ROI & CostInternal Change ManagementMissteps & LessonsSME & Startup CloudEditorial DeskAnnouncements & AnalysisForecasts & TrendsMigrations: Behind the ScenesTechEx EventsFeaturesInterviewsPodcastsSponsored ContentVideosWebinarsFuture of CloudAI & CloudCloud EthicsEdge & Distributed CloudOpen CloudQuantum & CloudServerless ArchitectureSustainable CloudIndustry PerspectivesEducation & ResearchFinanceHealthcare & Life SciencesLegal & HRMedia, Gaming & CreativePublic SectorRetail & ConsumerMarket IntelligenceCloud StartupsEarnings & Market ShareEvent CoverageMergers & AcquisitionsVendor Roadmaps & LeadershipSecurity, Privacy & TrustCloud CybersecurityCyber Security & Cloud ExpoEncryption & Data PrivacyGovernance, Risk & ComplianceIdentity & AccessStrategy & Decision-MakingChoosing a Cloud StrategyFinOps & BudgetsLock-In & ExitMulti- & Hybrid CloudProcurement & ContractsSkills & HiringTechnology StackBig VendorsContainers & KubernetesDatabases & Data PlatformsInfrastructure as CodeObservability & MonitoringXaaS ModelsEventsResourcesOn-demand WebinarsExclusive VideosPodcastsAll ResourcesMoreAdvertiseAbout UsContact Us Hamburger Toggle Menu AI & Cloud, Announcements & Analysis, Cloud Computing, Cloud in Action, Features, Finance, Security, Privacy & Trust, Skills & Hiring, Strategy & Decision-MakingNationwide is deepening its use of cloud services with AWSMuhammad Zulhusni29th January 2026 Share this story: Tags:AIAWScloudcloud infrastructureEnterprise CloudfinanceCategories::AI & CloudAnnouncements & AnalysisCloud ComputingCloud in ActionFeaturesFinanceSecurity, Privacy & TrustSkills & HiringStrategy & Decision-MakingLarge financial institutions rarely overhaul their technology in one dramatic move.Change tends to happen in stages, with systems gradually shifted, consolidated, and refined over time.Nationwide Building Society’s expanded cloud services partnership with AWS fits squarely into that pattern.Rather than signalling a new direction, the agreement reflects a decision to go further down a path Nationwide has already chosen: using cloud infrastructure as the backbone for everyday operations, from customer support to internal systems.
Reporting by shows the UK mutual lender plans to place more of its workloads on AWS, building on several years of earlier cloud adoption.For an organisation serving more than 17 million members, the stakes are practical.Systems need to cope with spikes in demand, support staff working across branches and call centres, and adapt as customer expectations change.Cloud infrastructure offers a way to manage that complexity without relying on fixed, on-premises systems that can be slow to update.From AWS cloud infrastructure to everyday servicesNationwide already runs key services on AWS, including Amazon Elastic Kubernetes Service to manage applications and Amazon Connect for its contact-centre platform.
reported that the expanded agreement will see more systems consolidated on AWS, simplifying how technology is deployed and maintained.The contact centre is a good example of how cloud use has moved beyond back-office infrastructure.Amazon Connect underpins Nationwide’s Call Checker service, which helps customers confirm that they are speaking with a legitimate Nationwide employee.According to , impersonation fraud made up about 17 per cent of reported cases in 2024 and 2025, making tools that support real-time verification more relevant to day-to-day operations.Running these services in the cloud allows Nationwide to adjust capacity as needed.
Call volumes can rise quickly during busy periods, and cloud-based systems make it easier to scale without building out permanent infrastructure that may sit idle at other times.A shift in how cloud is judgedThe expanded partnership suggests a broader change in how Nationwide views cloud technology.Cost savings still matter, but they are no longer the main measure of success.The focus is now on reliability, speed, and how well systems support staff and customers.In comments published by , Nationwide Group Chief Operating Officer Suresh Viswanathan described cloud as a tool to support better outcomes, not just a technical upgrade.“As we continue our digital transformation, we need cloud technology that can support our ambition to deliver better customer experiences, while keeping safety and security at the forefront,” Viswanathan said.
“With AWS, we can better support our frontline colleagues to help improve member experience and deliver better outcomes for over 17 million customers.”That framing reflects a wider trend across financial services.Cloud adoption is increasingly tied to service quality and operational performance, rather than framed as a one-off migration project.Balancing AWS cloud services with control and riskFor banks and building societies, any deeper use of cloud technology raises questions around control, resilience, and compliance.Systems must remain available, data must be protected, and regulators need assurance that risks are managed.
also reported comments from Alison Kay, Vice President and Managing Director of AWS UK & Ireland, who linked the partnership to those concerns.She said the agreement would help Nationwide “accelerate innovation, enhance operational resilience, and deliver the digital experiences their members expect — all while maintaining the security and compliance standards that are paramount in financial services.”For Nationwide, this balance is critical.The organisation cannot afford disruption as it modernises.Cloud systems must support existing services while allowing gradual change, rather than forcing sudden shifts that could affect customers or staff.Skills matter as much as systemsTechnology is only part of the picture.
Finextra reported that the expanded agreement includes AWS cloud and AI services training for Nationwide employees, covering both general cloud knowledge and AWS-specific tools.This focus on skills highlights a common issue in enterprise cloud programmes.Moving systems to the cloud changes how teams work, how incidents are handled, and how new features are delivered.Without the right skills in place, organisations can struggle to make effective use of the platforms they adopt.By investing in training alongside infrastructure, Nationwide is signalling that cloud is becoming part of its long-term operating model, not just an external service managed by vendors.A familiar pattern across financial servicesNationwide’s approach mirrors what is happening across much of the financial sector.
Many institutions have already completed initial cloud migrations and are now concentrating on consolidation, optimisation, and operational use.As has noted in broader coverage of the sector, cloud platforms are increasingly being used to run contact centres, support fraud detection, and handle internal workflows that were once tied to on-premises systems.The emphasis is shifting from “moving to the cloud” to “running the business on the cloud.”This change is being driven by customer expectations, competitive pressure, and the need for systems that can adapt quickly without sacrificing stability.Incremental change, not a finish lineNationwide has not set out a detailed list of new services linked directly to the expanded AWS agreement.Instead, the focus appears to be on building a more flexible base that supports ongoing improvement.For enterprise readers, the story is less about the partnership itself and more about what it represents.
Cloud adoption, particularly in regulated industries, is becoming quieter and more practical.Success is measured in fewer disruptions, faster updates, and systems that work reliably at scale.Nationwide’s next steps are likely to be incremental rather than dramatic.But taken together, those steps show how cloud platforms are becoming embedded in the daily workings of large organisations — not as a destination, but as infrastructure that underpins how work gets done.See also: A closer look at the Bank of England’s expanding cloud projectWant to learn more about Cloud Computing from industry leaders? Check out Cyber Security & Cloud Expo taking place in Amsterdam, California, and London.
The comprehensive event is part of TechEx and is co-located with other leading technology events, click here for more information.CloudTech News is powered by TechForge Media.Explore other upcoming enterprise technology events and webinars here.About the Author Muhammad ZulhusniJournalist As a tech journalist, Zul focuses on topics including cloud computing, cybersecurity, and disruptive technology in the enterprise industry.He has expertise in moderating webinars and presenting content on video, in addition to having a background in networking technology.Related How Mercedes F1 uses cloud for real-time decision-making27th January 2026 ByteDance steps up its push into enterprise cloud services21st January 2026 Best cross-tenant migration tool: Securing enterprise cloud transitions21st January 2026 Why cloud spending keeps rising as AI moves into daily operations20th January 2026 How Mercedes F1 uses cloud for real-time decision-making27th January 2026 ByteDance steps up its push into enterprise cloud services21st January 2026 Best cross-tenant migration tool: Securing enterprise cloud transitions21st January 2026 Why cloud spending keeps rising as AI moves into daily operations20th January 2026 Join our CommunitySubscribe now to get all our premium content and latest tech news delivered straight to your inbox Click here Popular Cloud ROI & Cost, Interviews, Sponsored Content, Sustainable CloudRipple effect: Xylem’s sustainable water solutions for Europe’s data centres 20359 view(s)Cloud Computing, XaaS ModelsConcern over cloud storage security remains says Spiceworks – but good news for OneDrive 12583 view(s)Big Vendors, Cloud Computing, Market IntelligenceOracle Cloud denies breach as hacker offers 6 million records for sale 5512 view(s)Big Vendors, Cloud Computing, Market Intelligence5 of the best: cloud technology training platforms 5383 view(s)Cloud ROI & Cost, Interviews, Sponsored Content, Sustainable CloudRipple effect: Xylem’s sustainable water solutions for Europe’s data centres 20359 view(s)Cloud Computing, XaaS ModelsConcern over cloud storage security remains says Spiceworks – but good news for OneDrive 12583 view(s)Big Vendors, Cloud Computing, Market IntelligenceOracle Cloud denies breach as hacker offers 6 million records for sale 5512 view(s)Big Vendors, Cloud Computing, Market Intelligence5 of the best: cloud technology training platforms 5383 view(s) See all Latest View All Latest Sponsored Content21st January 2026Best cross-tenant migration tool: Securing enterprise cloud transitions AI & Cloud20th January 2026Why cloud spending keeps rising as AI moves into daily operations Vendor Roadmaps & Leadership15th January 2026A pivotal 2026 for cloud strategy Sponsored Content21st January 2026Best cross-tenant migration tool: Securing enterprise cloud transitions AI & Cloud20th January 2026Why cloud spending keeps rising as AI moves into daily operations Vendor Roadmaps & Leadership15th January 2026A pivotal 2026 for cloud strategy SubscribeAll our premium content and latest tech news delivered straight to your inbox Subscribe ExploreAbout UsContact UsNewsletterPrivacy PolicyCookie PolicyAbout UsContact UsNewsletterPrivacy PolicyCookie PolicyReach Our AudienceAdvertisePost a Press ReleaseContact UsAdvertisePost a Press ReleaseContact UsCategoriesCloud in ActionEditorial DeskFeaturesFuture of CloudIndustry PerspectivesMarket IntelligenceSecurity, Privacy & TrustTechnology StackStrategy & Decision-MakingAll CategoriesCloud in ActionEditorial DeskFeaturesFuture of CloudIndustry PerspectivesMarket IntelligenceSecurity, Privacy & TrustTechnology StackStrategy & Decision-MakingAll CategoriesOther PublicationsExplore AllAI NewsDeveloperIoT NewsMarketing TechTechHQTech Wire AsiaTelecomsExplore AllAI NewsDeveloperIoT NewsMarketing TechTechHQTech Wire AsiaTelecomsCloudTech News is part of TechForge SubscribeAll our premium content and latest tech news delivered straight to your inbox
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