We're now just a few months away from one of the biggest ever changes to the UK's communications network.From January 2027, ageing copper landlines will start being switched off for good, ending over 100 years of service.Digital Voice, which uses a broadband line to make calls, is replacing the ageing system with the move helping to keep everyone connected long into the future.
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This may include adverts from us and third parties based on our knowledge of you.You can unsubscribe at any time.More Info.Digital Voice also offers improved quality, better scam protection, along with bonus extras such as call forwarding, which can send incoming messages to smartphones.
Article continues below ADVERTISEMENTIt's a big change, and BT is urging anyone who hasn't yet made the switch to check their phones as soon as possible."The UK’s old, unreliable Public Switched Telephone Network (PSTN) is being imminently retired as part of an industry-wide upgrade, set to be completed in January 2027," Lucy Baker, Consumer Digital Voice Director at BT explained."BT is stepping up efforts to remind Consumer customers why they shouldn’t ignore the move from analogue to digital landlines.Article continues below ADVERTISEMENT"We’re urging anyone who is yet to switch to engage with us promptly to avoid the risk of service disruption.Taking a few minutes to review these communications and respond when needed helps ensure customers have the right solution for their needs and the switch goes as smoothly and safely as possible." Article continues below ADVERTISEMENTBT is currently contacting those affected, and anyone who hasn't moved over to Digital Voice shouldn't put off the switch for much longer.BT explains how to set up your Digital Voice handset Homes that continue to access calls via traditional copper wires may experience service disruptions once the deadline arrives.It seems that 95 per cent of users have already taken the advice and connected to the latest technology, but five percent continue to be at risk."With less than six months before the outdated landline network is phased out, we’re focused on moving the remaining minority of customers as soon as possible," Baker added.Help is available for anyone confused by the update or worried about losing connectivity during power outages.BT has a dedicated website that answers questions along with a helpline for users to call - 0330 1234 150WHY IS COPPER BEING TURNED OFF?BT says analogue copper infrastructure has become increasingly unreliable.
It also no longer meets the connectivity standards expected in today’s digital age, with digital landlines delivering a more reliable and resilient service fit for the future.WHAT IS DIGITAL VOICE?Digital Voice is BT's next-generation home phone service.This digital calling, which connects homes via broadband technology, offers modern features not found on old landline services, such as Multi Call, three-way calling for conference calls, and call diversion to any other phone number, including mobile phones.The call quality should also be much improved with Digital Voice, though you'll need a compatible Digital Home phone to take advantage.There's no extra charge for Digital Voice.
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