Amazon Web Services (AWS) has crashed, causing a significant portion of the internet to go down with it.Down Detector reported issues affecting a wide range of services including Ring Doorbells, Snapchat, Roblox, Canva, Fortnite, Duolingo Slack, Vodafone, Signal, BT, EE and Sky.Some banks, including Halifax, Llyods and Bank of Scotland, have also been affected.
Even the ability to submit a support ticket to Amazon has been affected, with users being greeted by a "service page is currently unavailable" message.A service health update by AWS posted at 9.26am on Monday said: “We can confirm significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region.This issue also affects other AWS Services in the US-EAST-1 Region as well.
During this time, customers may be unable to create or update Support Cases.Engineers were immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause.” Article continues below ADVERTISEMENTTHIS IS A BREAKING LIVE BLOG...FOLLOW BELOW FOR UPDATES...KEY EVENTSMore sites affected - plus full AWS statement 10:05What is AWS? 09:57Halifax, Lloyds and the Bank of Scotland affected by outage09:42What is AWS?09:19Full list of platforms experiencing problems09:16 11 mins ago10:22Emily Wright'Definitely scary' says Ring doorbell customersRing, the company behind Ring Doorbells, has also been affected, with customers saying they have been unable to connect to the cameras in their houses."My Ring doorbell app is down meaning I can't see outside my house, definitely scary in case I miss something outside!" one told Sky News."Ring doorbell not working for nine hours - I use it to monitor my 90-year-old father," another said.A third wrote on X: "Ring doorbell/cameras not working for 13hrs, I can’t view history on the app & can’t sign in on the website…" 22 mins ago10:11Rebecca RobinsonWhy Snapchat, Alexa, Fortnite and more have stopped workingThe major downside to this is that when services like AWS go offline or experience issues, the businesses affected are largely powerless.Snapchat, the wildly popular messaging app, is affected, and Snapchat itself can likely do nothing to remedy this.It’ll have to wait until AWS services are fixed.Click here to read the full story.
22 mins ago10:11Emily WrightLloyds, Halifax and Bank of Scotland customers report issues as AWS goes downLloyds, Halifax and Bank of Scotland appear to have all been affected by an outage, with many of their customers reporting issues accessing their online services.Read the full story here.25 mins ago10:08Emily WrightElon Musk shares cheeky post on XX's owner, Elon Musk, has shared a smug update on his profile, which has not experienced any of Monday's issues so far."X works," he said.???? works— Elon Musk (@elonmusk) October 20, 2025 26 mins ago10:07Rebecca RobinsonOver 7,000 Snapchat users report issuesOver 7,000 people have reported issues with Snapchat on Down Detector.28 mins ago10:05Matthew DooleyMore sites affected - plus full AWS statementDisruption affecting Amazon Web Services has led to a spike in reported outages across a wide range of internet services including for HMRC, Zoom and Snapchat.Downdetector, a website which tracks complaints about online services, showed a spike in reports on Monday morning, including more than 2,681 at Amazon Web Services (AWS) and 500 reports of issues for the HM Revenue & Customs (HMRC) website by 9am.Other services showing a spike in reported outages included Slack, Ring, Vodafone, Signal, Halifax, BT, EE and Sky.A service health update by AWS posted at 9.26am on Monday said: “We can confirm significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region.“This issue also affects other AWS Services in the US-EAST-1 Region as well.
During this time, customers may be unable to create or update Support Cases.“Engineers were immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause.”The update said its Amazon DynamoDB database service had been “disrupted” and 20 other services had been “impacted” including Amazon CloudFront, AWS Config and AWS Security Token Service.AWS is the world’s largest cloud computing provider and offers a wide variety of services, including storage, databases, machine learning, and security tools.29 mins ago10:04Emily WrightMore websites displaying error messagesMany of the websites affected by the outage are displaying error messages, including banking websites like Halifax and Lloyds Bank, Government Gateway, Amazon and Playstation.36 mins ago09:57Matthew DooleyWhat is AWS?AWS stands for Amazon Web Services.
It is a cloud computing platform provided by Amazon.AWS offers a wide range of services such as computing power, storage, databases, networking, machine learning, and more—all delivered over the internet (“the cloud”).AWS enables businesses and individuals to rent computing resources on-demand instead of owning and maintaining physical servers and infrastructure.This makes it easier and more cost-effective to build, deploy, and scale applications and services.AWS is the world’s largest cloud computing provider.
46 mins ago09:47Emily Wright'All funds are safe,' says CoinbaseCoinbase - the world's biggest bitcoin custodian and the largest US-based cryptocurrency exchange - has told customers that "all funds are safe" during Monday's outages."Our team is working on the issue and we'll provide updates here," it wrote in a statement on X.We're aware many users are currently unable to access Coinbase due to an AWS outage.Our team is working on the issue and we'll provide updates here.All funds are safe.— Coinbase Support (@CoinbaseSupport) October 20, 2025 47 mins ago09:46Rebecca RobinsonOutages related to facility in VirginiaThe AWS outage is reportedly related to a specific facility in northern Virginia, America, but causing problems for people across the globe.AWS has a massive presence in orthern Virginia, particularly in the "data centre alley" of Loudoun County, with numerous data centre in locations like Ashburn and Reston.The region is a major hub for AWS's cloud services.50 mins ago09:43Matthew DooleyAWS issues staement on outageAmazon Web Services said that it was being affected by "increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region".It said engineers were "immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause".
51 mins ago09:42Rebecca RobinsonTalkTalk breaks silence over AWS outageBroadband provider TalkTalk has issued an update on the AWS outage, which has caused its banking, gaming, and social websites to crash.We're aware that some banking, gaming, and social websites may not be available right now.This is due to an outage with Amazon Web Services who provide server access to these websites.We'll post more updates from AWS as they become available.— TalkTalk (@TalkTalk) October 20, 2025 51 mins ago09:42Matthew DooleyHalifax, Lloyds and the Bank of Scotland affected by outageCustomers at Halifax, Lloyds and the Bank of Scotland are also experiencing issues, according to Downdetector.57 mins ago09:36Emily WrightAI answer engine Perplexity statement in fullThe CEO of Perplexity, a free AI-powered answer engine, has issued a statement on X.“Perplexity is down right now,” Aravind Srinivas wrote.
"The root cause is an AWS issue.We’re working on resolving it."Perplexity is down right now.The root cause is an AWS issue.
We\u2019re working on resolving it.— Aravind Srinivas (@AravSrinivas) October 20, 2025 57 mins ago09:36Rebecca RobinsonAmazon issues error message on websiteUsers trying to access Amazon's website have been met with a message reading: "Sorry something went wrong on our end.Please go back and try again or go to Amazon's home page."Even amazon dot com is down.I don't recall that happening in past AWS outages.
This must be a big one.pic.twitter.com/SeIrWiq7U9— Quinn Slack (@sqs) October 20, 2025 1 hour ago09:31Rebecca RobinsonAmazon delivery drivers 'can't move any product'A former Amazon delivery driver wrote on X that he and his colleagues "cannot check in or move any product and trailers across the country" amid the tech issues.Based in America, Jorge Ortega said these issues have been reported in Georgia and Southern California.Amazon is down.Truck drivers cannot check in or move any product and trailers across the country #amazon pic.twitter.com/3jWidbukqx— Jorge ortega (@0NewUnderTheSun) October 20, 2025 1 hour ago09:27Emily WrightAmazon.com issues service health updateAmazon has officially acknowledged the problem on its AWS service status page, indicating an operational issue with a severity named as "disrupted"."We can confirm significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region.
This issue also affects other AWS Services in the US-EAST-1 Region as well."During this time, customers may be unable to create or update Support Cases.Engineers were immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause.We will continue to provide updates as we have more information to share, or by 2:00 AM [PDT]."This is 10am UK time.1 hour ago09:25Rebecca Robinson48 platforms downAn increasing number of apps and websites are experiencing issues, according to Down Detector.People have reported problems across 48 different platforms.
1 hour ago09:24Matthew DooleyDown detector turns redThe website Down Detector - where users can report issues with other sites - has seen a huge spike in complaints this morning.1 hour ago09:19Rebecca RobinsonWhat is AWS?AWS, or Amazon Web Services, is a subsidiary of Amazon that provides on-demand cloud computing platforms and Application Programming Interfaces to individuals, companies, and governments.It offers a wide range of services like storage, computing power, and databases that users can access over the internet on a pay-as-you-go basis, without needing to own physical servers.1 hour ago09:16Emily WrightCanva photo editing software downPhoto editing software Canva is down, with a message on its website reading: "We are currently experiencing significantly increased error rates which are impacting functionality on Canva."Our team is actively investigating the issue and working to restore full access as quickly as possible." 1 hour ago09:16Rebecca RobinsonFull list of platforms experiencing problemsAt least 48 platforms have reported issues due to the AWS outage, according to Down Detector.This includes: Snapchat, Ring, Roblox, Clash Royale, Life360, My Fitness Pal, Xero, Canva, Amazon, Amazon Web Services, Amazon Music, Prime Video, Clash of Clans, Fortnite, Wordle, Duolingo, Coinbase, HMRC, Vodafone, Playstation, and Pokémon Go.
1 hour ago09:14Rebecca RobinsonAmazon issues update on 'increased error rates'Amazon has issued an update on its service status website.Users have been met with a message reading: "We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region.We'll provide another update in the next 30-45 minutes." 1 hour ago09:12Matthew DooleyWelcome to our live coverageWelcome to our live coverage.AWS is down and has taken a large portion of the internet with it.
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