Quick fixes for Wi-Fi network issues If you have an issue with your internet provider, first check if there are any internet outages in your area, then call your ISP.To find out if your Wi-Fi network is causing your internet problems, check these potential network issues: Is your router on? Check to see if your router is unplugged or if the power is cut off — your solution may be as simple as restarting your router or plugging it back in Are you on the right Wi-Fi network? Check if your devices are trying to connect to a different network.Although your device typically connects to your home Wi-Fi network, it may be trying to connect to a different network.
You might have to manually make it connect to your home network and forget the other one Are you using the right Wi-Fi password? If you changed your Wi-Fi password recently, make sure the correct one is saved in your device Is there a problem with a certain website? Check to see if other websites or internet browsers are working.Sometimes, certain websites or servers go down Are you getting a strong Wi-Fi signal? Check if moving your device closer to your router helps you connect.If you normally have a strong signal in rooms far away from your router but suddenly can’t connect, take your device closer to your router.
If it can pick up a signal in a closer room, you may need a Wi-Fi extender Troubleshooting next steps Troubleshooting device connectivity problems If your Wi-Fi network is working as it should, your laptop, PC or phone may be the source of your connection issue.Try these steps before reaching out to your service provider: Restart your phone Turn Airplane Mode on and off If you can’t make a call, switch to Wi-Fi calling Use your carrier’s network instead and turn off Wi-Fi If you don’t have a 5G device, it might be time to upgrade Fixing your laptop or desktop PC’s internet connection How to fix your internet service problems You might be blocked entirely from Wi-Fi due to: An unpaid or late bill The illegal transmitting/storing specific types of information There’s a weather- or disaster-related network issue Internet speed throttling If you notice that your provider seems to be throttling your internet unfairly, let your ISP know When should you contact your network provider? If your internet connection suddenly stops working, reset your router.If that doesn’t work, check with your internet provider to see if they report an outage.
You can do that by calling their customer service number or using the company’s app.If you don’t see a reported outage and resetting the router did not work, use your ISP’s tech support line or online chat to connect with someone who can help you diagnose the problem.Maximize your internet speeds and stay connected Once your Wi-Fi’s up and running again, you can use different strategies such as moving your router or tinkering with its settings to make your internet faster.
Some of the same strategies that can reconnect your laptop to your network could also speed up your browsing, such as giving your hard drive a good sweep and updating specific programs or software.Get more of your internet questions answered at the Allconnect FAQs hub.Can’t connect to Wi-Fi FAQs Why is my computer not connecting to Wi-Fi? Your computer may not be connecting to Wi-Fi because it just lost the signal.
Restart your computer and your modem/router.If that doesn’t help, check your internet account to ensure the service is working and there isn’t a hold on your account.Why am I suddenly unable to connect to my Wi-Fi? If you suddenly lose your Wi-Fi connection, there may have been a fast power surge or outage and your Wi-Fi device is resetting.
Check the router’s power supply, too.Why can’t I connect to Wi-Fi, but others can? Chances are, if others can use the Wi-Fi, it’s your device that is having an issue connecting.For a desktop PC, laptop or phone, turn off the Wi-Fi and try to reconnect.
If that doesn’t work, follow the more detailed steps above.Why is my phone not connecting to Wi-Fi, but other devices are? Your phone may be in Airplane Mode.The fastest way to fix this issue is to turn off that mode.
If that doesn’t help, turn off your phone and restart.How do I fix my Wi-Fi? First, check your Wi-Fi’s power supply and reset the router or gateway device.If you still cannot connect once the Wi-Fi is reset, turn off the device you are trying to use and restart it.
What to read next Read more Featured How to detect internet throttling by your ISP Camryn Smith — 5 min read Featured Why is my internet so slow during the day? Camryn Smith — 4 min read Featured Why your internet slows down at certain times of the day — and what to do about it Lisa Iscrupe — 4 min read Latest Wednesday, September 2, 2026 Troubleshooting Wi-Fi connection issues: Why can’t I connect to a network? Lisa Iscrupe — 3 min read Wednesday, September 2, 2026 Your Ethernet cable could be limiting your speed — Here’s why Camryn Smith — 6 min read Tuesday, September 1, 2026 What is Wi-Fi? Learn the basics of this service Camryn Smith — 8 min read
Read More
