Virgin Media is making a major change to its email service, and customers are not happy.The UK Internet firm has long offered email accounts for those joining its broadband and TV plans.However, that free service is about to end with Virgin handing over the upkeep to a specialist company called Junara.
Virgin has confirmed that all ntlworld.com, blueyonder.co.uk, virgin.net and virginmedia.com email addresses will switch within the coming months and, sadly, it comes at a cost.iPhone battery issue may hit millions of UK users this week, but there's an easy fix I swapped my AirPods for the Powerbeats Pro 2 and now I have an audio dilemma Tech news, reviews and latest gadgets plus selected offers and competitions I would like to receive emails from the Daily Express featuring our latest products, services, offers, and promotions from across the Reach Plc family.Subscribe Invalid email You agree you are 18 or over.
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More Info.Anyone wanting to keep their account will need to stump up a 99p transfer fee to Junara.Things will then be free for 12 months, but after that, there will be an annual fee of up to £65.Article continues below ADVERTISEMENTThis has clearly not gone down well with Virgin users.
Many have taken to forums to complain about the upcoming change, with one user saying, "I've been using it for over a decade.All of my accounts are linked to it.This is going to be a huge headache.
This is the first time I've heard about it."Whilst another added: "Well, this is terrible.How do I access my Virgin forum stuff and other things when VM inevitably screw up again?"Virgin actually stopped offering new email accounts to customers several years ago, but it still has millions of legacy accounts.Article continues below ADVERTISEMENTThe company says it is making the change so it can focus on providing better broadband, TV and phone services.
Article continues below ADVERTISEMENT"The way people use email services has changed significantly since they were first introduced decades ago, with the majority of people today choosing dedicated email providers rather than a service provided by their telecoms operator," said Alan Stott, Chief Operating Officer, Virgin Media O2"By transferring these email accounts to a specialist provider, we can focus our attention and investment on what we’re ultimately here to do."If you have a Virgin account, then you need to decide what you want to do next.If you want to keep your email and name, then you'll need to sign up and move things over to Junara.Don't want to pay? You have a few months to download any old messages and move to a new provider such as Gmail.Martin Lewis advises Virgin Media customer to change email ID After a set period, Virgin will automatically close accounts, so it's vital to act before the deadline.Messages are already being sent to inboxes explaining the changes and when customers must act."Our priority is to make this change as clear and straightforward as possible.We recognise that email accounts can hold important information and memories, and we want to ensure that our customers have the time, information and support they need to make the right decision for them," Stott added."By working with Junara, providing clear communications, offering free periods for existing customers, and ensuring our customer service teams are equipped and ready to help, we will support all impacted customers through the transition."
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