We're now just a few months away from one of the biggest changes to our telephone infrastructure in decades.From January 2027, ageing copper landlines that have kept us all connected for over a hundred years will begin being switched off.That doesn't mean homes will no longer be able to make calls.
Instead, consumers are all being switched to a service called Digital Voice instead, which uses the web to allow people to stay in touch with one another.All WhatsApp users get important upgrade with 3 new features not to be missed 'Unmatched' £230 air fryer drops to under £100 with feature cooks call a 'big bonus' Tech news, reviews and latest gadgets plus selected offers and competitions Subscribe Invalid emailWe use your sign-up to provide content in ways you've consented to and to improve our understanding of you.This may include adverts from us and 3rd parties based on our understanding.
You can unsubscribe at any time.Read our Privacy PolicyDespite plenty of warnings about the switch over - including a new campaign featuring Clare Balding - it seems many homes are still confused by the upcoming changes.Article continues below ADVERTISEMENTA new survey from the team at Community Fibre showed that 45 percent of respondents said they do not fully understand what they need to do ahead of the switch-off to ensure their phone keeps working as it should.The study also confirmed that many people still rely on a landline and think it's an important part of their home.Despite this, nearly half of those who have not already switched say they are not confident they know what they need to do to replace their traditional landline service.
Article continues below ADVERTISEMENT47 per cent of those surveyed also said they have not seen enough information about the switchover, and many remain confused about what changes they need to make.Article continues below ADVERTISEMENTCommunity Fibre is now urging people to make sure they are ready, along with checking that they are getting the best deal and not simply sticking with their current company.Of course, Community Fibre has a vested interest in releasing this data as it supplies large parts of London with broadband and phone access.BT explains how to set up your Digital Voice handset That said, now is a good time for all of us to check our phones are compatible with Digital Voice and make sure we are getting the best deal at the same time.“The switch from analogue to digital phone services is a nationwide change that is affecting millions of households," Peter Rampling, a broadband expert at Community Fibre, said."But unfortunately, many of those needing to switch may not be offered the best available full fibre service by their existing provider, so it’s important to explore what else is out there before committing.“Whether you’re sorting your own line or helping someone else to do it, shopping around and switching provider makes absolute sense during a cost-of-living crisis and can save money and effort in both the short and the long run.”WHAT IS DIGITAL VOICE?Digital Voice is replacing traditional copper landlines across the UK, as phone companies move customers onto much more modern broadband-based technology.The switch means calls will be made over the internet rather than the old analogue telephone network that has been in use for over 100 years.The deadline is set for January, and millions of homes are being moved to Digital Voice, with the nationwide transition expected to continue through 2027.Customers generally keep their existing phone number and handset, although some older equipment and telecare devices may need checking.Power cuts can also affect internet-based landlines, so households that rely on their phone for emergencies should speak to their provider about backup options, especially if they don't own a mobile phone.BT, EE and other providers are already contacting customers about the change.
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